ReturnZap is happy to announce a new feature to help Shopify sellers manage returns and reduce refunds. Stores can now configure a bonus store credit amount to incentivize customers to choose store credit over refunds when initiating a return.
This commonly requested feature will help sellers divert refunds to store credit, encourage follow up purchases, and delight customers.
The optional bonus credit will display to customers within the ReturnZap returns portal as a clear incentive to select store credit over refunds.
Sellers using Shopify can use ReturnZap to offer store credit to customers looking to return an item. There are 3 ways that store credit can be processed in ReturnZap:
Bonus credit can be configured within the ReturnZap returns portal for all 3 methods.
Every Shopify store is unique, so we've built the bonus credit feature in a way that allows for maximum flexibility. With ReturnZap, you'll have the ability to customize the incentive offered to your customers as a bonus.
Customizable components include:
There are numerous benefits to configuring bonus credit through ReturnZap.
First and foremost, offering an incentive for customers to choose store credit will reduce the number of refunds you issue for returns.
From a seller perspective, store credit is strongly preferable to refunds since it keeps cash in your pocket and encourages customers to shop with you again.
Offering store credit, either in the form of a gift card or a discount code, builds brand loyalty with your customers. They'll come back to shop with you again in order to use the store credit.
Often, customers will spend even more when shopping with you again, leading to additional revenue above and beyond the original credit amount.
ReturnZap gives you the flexibility to control the bonus offering. Set limits to offer an incentive which is just enough to encourage customers to choose store credit, without breaking the bank.
Nobody likes having to return a product. But by offering a small bonus, you can turn a negative experience for the customer (getting an item which they didn't like) into a positive one.
Surprise and delight like this is a great way to increase brand loyalty and boost overall customer happiness.
Already a ReturnZap customer? Check out our help documentation to learn how to configure bonus credit on your account.
New to ReturnZap? Schedule a demo with us to learn more about bonus credit functionality and to see if ReturnZap can be a fit.