Enforce return policies that work for your business. Define custom return windows, final sale policies, fees, return shipping rules and more using our advanced rules logic. Create rules based on 30+different criteria.
Customers can use the ReturnZap customer returns portal to initiate an exchange for any product. Swap for a different variant (size, color) or across product types. Need to issue a partial refund, or capture additonal funds? No problem, ReturnZap has it covered.
Review status and complete exchanges in a few simple steps. ReturnZap makes it easy to convert refunds to exchanges and saves you valuable time.
ReturnZap includes advanced logic to calculate partial refunds or capture additonal funds. Upsell customers to more expensive items and boost the bottom line - ReturnZap facilitates payment directly on the original order in Shopify.
Streamline returns with a branded returns portal, return labels, and one click refund and restock
Adds exchange and store credit support, cross-border returns, and more
Adds return automation for shops with more advanced needs and higher returns volumes
Automatically approve returns as they come in, or set for manual review and approval
Customer portal works in English, German, French, Spanish, and more. Add your own translations too!
Restock items, issue refunds, process exchanges and store credit right from the app
Extend your return window for purchases during the busy holiday season with flexible rules
Automatically add customs information and ship returns across international borders
Connect your Stripe account to charge customers upfront for return shipping costs
Automatically resolve returns based on tracking status and events
Set variable return or restocking fees right from the app
Trigger automated notifications based on return status to keep customers updated
Create rules based on 20+ attributes for custom policies. Prevent returns on final sale items, route to different destinations, and more
Send returns to 1 warehouse or 100+, with logic controlled by rules. Great for dropshippers!
Build custom functionality on top of ReturnZap with our open platform API
Automatically create packing slips to go in the return box to speed up and simplify processing
Customers love ReturnZap because it is easy to set up and use but offers powerful customization