Resolve any return to a refund, store credit, or an exchange. Process each one by hand or let automation handle it. Enforce your return policies and rules on every request.
However you want a return handled, ReturnZap can run it: the resolution, the policy behind it, and the automation that does the work.
Resolve any return to a full or partial refund, store credit, or an exchange. One click when you want control, automatic when you do not.
Returns can process themselves based on carrier tracking events, from approval through refund, with customers notified along the way.
Return windows, final sale items, fees, and routing enforced by rules you define. Your policy, applied consistently every time.
Resolve any return the way it should be resolved: full or partial refund, store credit, or an exchange, processed in one click from the app. Or skip the click and let the engine do it for you.
ReturnZap watches the return shipment and acts on tracking status and events. Approve when the carrier scans the parcel, refund on delivery, and keep the customer updated at every step. You set the trigger points, the engine does the rest.
Build rules on more than 20 attributes: return windows, final sale items, holiday extensions, customer segments, destinations, and more. Your return policy gets applied consistently on every request, with no judgment calls needed.
