Create Flexible, Powerful Returns Policies

Enforce return policies that work for your business. Define custom return windows, final sale policies, fees, return shipping rules and more using our advanced rules logic. Create rules based on 30+different criteria.

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Flexible policies for refund, credit, and exchange

Customers can use the ReturnZap customer returns portal to initiate an exchange for any product. Swap for a different variant (size, color) or across product types. Need to issue a partial refund, or capture additonal funds? No problem, ReturnZap has it covered.  

Example of return and exchange flow within ReturnZap returns portal
Screenshot of Shopify returns analytics page within ReturnZap app

Set restocking and shipping fees

Review status and complete exchanges in a few simple steps. ReturnZap makes it easy to convert refunds to exchanges and saves you valuable time.

The most powerful return engine for Shopify

ReturnZap includes advanced logic to calculate partial refunds or capture additonal funds. Upsell customers to more expensive items and boost the bottom line - ReturnZap facilitates payment directly on the original order in Shopify.

Shopify Logo, ReturnZap is a top rated app on the Shopify app store

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Pricing

Straightforward Pricing

ReturnZap has a flat monthly fee for all plans.

$29.95/mo
STANDARD Plan

Streamline returns with a branded returns portal, return labels, and one click refund and restock

$69.95/mo
PRO Plan

Adds exchange and store credit support, cross-border returns, and more

$179.95/mo
PLUS Plan

Adds return automation for shops with more advanced needs and higher returns volumes

Even More Features

Every store is different. ReturnZap gives you the flexibility you need to create a custom return policy and define a returns workflow that fits your brand.

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Approval Workflows

Automatically approve returns as they come in, or set for manual review and approval

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Works in 12 Languages

Customer portal works in English, German, French, Spanish, and more. Add your own translations too!

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One Click Return Resolution

Restock items, issue refunds, process exchanges and store credit right from the app

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Holiday Returns

Extend your return window for purchases during the busy holiday season with flexible rules

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Cross-Border Returns

Automatically add customs information and ship returns across international borders

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Stripe Integration

Connect your Stripe account to charge customers upfront for return shipping costs

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Return Automation

Automatically resolve returns based on tracking status and events

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Restocking Fees

Set variable return or restocking fees right from the app

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Customer Notifications

Trigger automated notifications based on return status to keep customers updated

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Advanced Rules

Create rules based on 20+ attributes for custom policies. Prevent returns on final sale items, route to different destinations, and more

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Unlimited Destinations

Send returns to 1 warehouse or 100+, with logic controlled by rules. Great for dropshippers!

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API Access

Build custom functionality on top of ReturnZap with our open platform API

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Packing Slips

Automatically create packing slips to go in the return box to speed up and simplify processing

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Easy to Use

Customers love ReturnZap because it is easy to set up and use but offers powerful customization