Most returns end in a refund.ReturnZap changes that.
ReturnZap helps Shopify brands recover revenue, retain customers, and turn returns into relationships.
5 star rating
4.95 star ratingBuilt by operators, for operators. Trusted by over 1400 Shopify brands.
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Advanced Return Policies
ReturnZap enforces return policies that work for your business. Set custom return windows, final-sale rules, fees, and shipping logic, all powered by our advanced rules engine.
Exchange For Any Item
Offer advanced exchanges for Shopify. Let customers swap variants or exchange across products at the same or a different price. ReturnZap does the heavy lifting.
Store Credit With Incentives
Avoid refunds and keep revenue in your store. Supports gift cards, discount codes, and Shopify account credit, with optional bonus credit.
Native to Shopify
ReturnZap is built for Shopify and lives within the Shopify backend. It's easy to set up and easy to use and extends natively throughout your entire stack.
Powerful Return Analytics
Get a handle on your returns with clear insights on return trends. Understand which products are driving your returns, and why. See a complete breakdown of how much revenue ReturnZap is helping you retain through exchanges, store credit, and upsells.
Works With Your Tech Stack
ReturnZap works with the tools you already use. From 3PLs to WMS systems to ticketing systems like Gorgias and Zendesk. ReturnZap acts like a returns hub, syncing information to and from the systems where it needs to be. Our open APIs allow for custom integrations and automations.
Consistently out-performing our competition
“ReturnZap feels like it was built by people who really understand how e-commerce works.”
ReturnZap is built by a team of e-commerce and returns experts. We've built ecommerce brands ourselves, and have managed returns and operations teams at scale.
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