5 star app store rating
5 Star App Rating on the Shopify App Store

Shopify Returns and Exchanges Made Easy

Painless returns for you and your customers. Self-serve refunds, exchanges, and store credit with all the features and flexibility you need. And none you don't.

Detail about the Shopify returns portal, an order being returned, and exchange options

Carrier Integrations


Happy Customers




Faster Returns

Perfect 5 star rated Shopify returns app

Hundreds of Shopify merchants around the world use ReturnZap to manage returns and exchanges

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Despite trying various return management solutions in the past, Returnzap is the only one that fully aligns with our requirements. Beyond its core features as a return portal, we've found immense value in its seamless store portal integration and translation capabilities, especially for handling return reasons and notifications.

- Shopify App Store Review

Create Shopify return shipping labels from dozens of carriers worldwide

USPS Shopify return labelsRoyal Mail Shopify Return LabelsCanada Post Shopify Return LabelsUPS Shopify Return LabelsColissimo etiquettes de retour ShopifyAustralia Post Shopify Return Labels

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Return dashboard embedded into Shopify backend
KEY Features

Returns Done Your Way

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Branded Portal

Customize the embedded returns portal to match your brand

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Customer Notifications

Keep customers informed at every step of the returns process with branded templates

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Labels and Packing Slips

Simplify returns shipping and processing with flexible options

Return analytics and reporting for Shopify icon

Analytics and Reporting

See your returns at a glance and keep on top of your business

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Seamless Exchanges

Replace items for new variants in the returns portal

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Advanced Store Credit

Refund to store credit through gift cards and discount codes

Top Notch Support, For Companies Of All Sizes

We offer premium support via email and chat for all of our plans. We'll walk you through onboarding and set up and will be with you every step of the way.

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Frequently Asked Questions

Do you offer a free trial?

ReturnZap offers a 14 day free trial via the Shopify app store. After that, we offer multiple plan options to fit shops of all sizes and budgets. ReturnZap does not charge ANY per label fees, and there are no hidden costs.

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Which countries does ReturnZap support?

ReturnZap will work in any country supported by Shopify. The process used to generate return labels will vary by country, so be sure to read our documentation.

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Does ReturnZap support language translation?

Yes, ReturnZap supports language translation. All customer facing elements of the ReturnZap returns portal are automatically translated to the user's local language. Current supported languages are: English, Spanish, German, French, Italian, Dutch, Portuguese, Arabic, and Chinese. Don't see your preferred language? Contact support to request a translation.

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Can I generate return labels using ReturnZap?

Yes! ReturnZap offers numerous options to provide customers with return labels. Cover the cost yourself, charge customers directly for labels, or allow them to use their own.

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Do I need my own carrier accounts to use ReturnZap?

You have the option to connect your own shipping accounts to offer prepaid return labels to your customers, but it is not required. Allow customers to self ship, or use the ReturnZap global accounts to offer labels for purchase.

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Can I use my own negotiated carrier rates?

ReturnZap allows merchants to use negotiated carrier rates with carriers like UPS, FedEx, DHL, Royal Mail and CanadaPost. ReturnZap supports dozens of carriers around the world through our integrations with Easypost and Sendcloud.

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Do customers need to contact me to initiate a return?

No! ReturnZap allows merchants to embed a returns portal directly into their Shopify shop to provide a branded, seamless experience for customers. Customers can generate return labels according to the rules you configure via ReturnZap - no call to customer service required.

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Do you handle exchanges?

Yes, ReturnZap allows merchants to enable exchange options. Customers will be guided through the exchange process via the self service customer returns portal.

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Articles & Resources