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ReturnZap

Shopify Returns App

Streamline Returns Process
Happy Shopify Customer

ReturnZap Makes Managing Shopify Returns Easy

ReturnZap enables self service customer returns and makes managing Shopify RMAs, return labels, and customer contacts a breeze.

Manage all of your returns and see up to date status from one central location

Embed a self service customer returns portal directly into your Shopify storefront

Define custom logic for flexible policies and routing with our powerful return rules engine

Key Features

Powerful returns functionality for your Shopify store

ReturnZap is the easiest platform to manage all elements of the Shopify customer returns process in one place. Key features include:
"This app makes it incredibly easy and fast to not only keep track of our outstanding RMAs but also speeds up the process in which we can help out customers. "
Actual Customer Review
Shopify App Store
ReteurnZap integrates with many shipping carriers
USE YOUR OWN CARRIER RATES

Integrate with your own carriers to generate return labels on the fly

ReturnZap supports integration with numerous carriers, including UPS, USPS, FedEx, and Royal Mail. Over 60 total carriers are supported through our integration with Easypost.

Start Your Free Trial

ReturnZap offers a no risk 14 day free trial
Create customer return labels with ReturnZap

ReturnZap Plans and Pricing

FREE
No Label Limits!
$0/month
  • Self Service Returns Portal
  • Custom Returns Policies
  • Customer Paid Return Labels
  • RMA Form
  • Email Notifications
  • No Volume Limits!
STANDARD
Most Popular
$19.95/month
  • Everything from FREE PLUS:
  • Support For Store-Paid Labels
  • Powerful Rules Engine
  • Multiple Return Locations
  • International Returns
  • Integrations with Easypost and Stripe
PRO
Looking for More?
CONTACT US
  • Everything from STANDARD PLUS:
  • Shopify Order Tagging
  • Shopify Metafield Data
  • Workflow Automation with Delivery Status
  • Premium Support
  • Custom Feature Request?
Find out more

Frequently asked questions

Do you offer a free trial?

ReturnZap offers a 14 day free trial via the Shopify app store. After that, users have the option to continue on the free plan or upgrade to the Standard plan.

Can I generate return labels using ReturnZap?

Yes! ReturnZap offers numerous options to provide customers with return labels. Cover the cost yourself, charge customers directly for labels, or allow them to use their own.

Can I pass return costs along to customers?

Yes, ReturnZap is configurable to allow merchants to charge customers upfront for return shipping labels.

Can I use my own negotiated carrier rates?

Through our integration with Easypost, ReturnZap allows merchants to use negotiated carrier rates with UPS, FedEx, DHL, Royal Mail and CanadaPost

Do customers need to contact me to initiate a return?

No! ReturnZap allows merchants to embed a returns portal directly into their Shopify shop to provide a branded, seamless experience for customers. Customers can generate return labels according to the rules you configure via ReturnZap - no call to customer service required.

Do you support exchanges?

Yes, ReturnZap allows merchants to enable exchange options. Customers will be guided through the exchange process via the self service customer returns portal.

ReturnZap Blog

Check out the ReturnZap blog for tips and tricks managing your Shopify returns experience and helpful ecommerce content to help you grow your business

Example RMA Form

What is an RMA?

What is an RMA, or a Return Merchandise Authorization? This guide will explain the benefits of RMAs, how to use them, and important considerations when implementing for your Shopify storefront. … Read More

Read More »