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Shopify Returns App
ReturnZap Makes It Easy To Manage Shopify Returns
- Pre-paid Return Labels
- Charge for Returns
- Returns Dashboard
- Embed Returns Portal
- International Returns
- Custom Policies
Create return labels, generate RMAs, and enable self service customer returns with the best Shopify returns app
The Best Shopify Returns App
ReturnZap lets you create return labels, generate RMAs, and enable self service customer returns without paying a small fortune
5 Star App Rating
5/5
Manage all of your returns and see up to date status from one central location
Embed a self service customer returns portal directly into your Shopify storefront
Define custom logic for flexible policies and routing with our powerful return rules engine
"This app makes it incredibly easy and fast to not only keep track of our outstanding RMAs but also speeds up the process in which we can help out customers. "
- Shopify App Store Review
Create Shopify Return Labels and RMA Slips
Key Features
Powerful returns functionality for your Shopify store
ReturnZap is the easiest platform to manage all elements of the Shopify customer returns process in one place. Key features include:
- Integrated self service returns portal - avoid customer service contacts!
- Manage all of your returns in one place with powerful admin tools
- Define custom return logic and policies
- Offer free returns, or have customers purchase their own
- Create return labels with your own shipping carriers
MULTIPLE RETURN LABEL OPTIONS
Generate return labels with multiple carrier options
- FedEx
- UPS
- USPS
- DHL
- Australia Post
- Canada Post
- Royal Mail
- Colissimo
- Dozens of Other Carriers
ReturnZap Plans and Pricing
BASIC
No Label Limits!
$8.95/month
- Self Service Returns Portal
- Custom Returns Policies
- Customer Paid Return Labels
- RMA Form
- Email Notifications
- No Volume Limits!
STANDARD
Most Popular
$29.95/month
- Everything from FREE PLUS:
- Support For Prepaid Labels
- Powerful Rules Engine
- Multiple Return Locations
- International Returns
- Shipping Carrier Integrations
PRO
Looking for More?
$69.95
- Everything from STANDARD PLUS:
- Dedicated Onboarding
- Shopify Order Tagging
- Holiday return windows
- Workflow Automation
- Premium Support
Find out more
Frequently asked questions
Do you offer a free trial?
ReturnZap offers a 14 day free trial via the Shopify app store. After that, users have the option to continue on the free plan or upgrade to the Standard plan.
Which countries does ReturnZap support?
ReturnZap will work in any country supported by Shopify. The process used to generate return labels will vary by country, so be sure to read our documentation.
Does ReturnZap support language translation?
Yes, ReturnZap supports language translation. All customer facing elements of the ReturnZap returns portal are automatically translated to the user's local language. Current supported languages are: English, Spanish, German, French, Italian, Dutch, Portuguese, Arabic, and Chinese. Don't see your preferred language? Contact support to request a translation.
Can I generate return labels using ReturnZap?
Yes! ReturnZap offers numerous options to provide customers with return labels. Cover the cost yourself, charge customers directly for labels, or allow them to use their own.
Can I pass return costs along to customers?
Yes, ReturnZap is configurable to allow merchants to charge customers upfront for return shipping labels.
Do I need my own carrier accounts to use ReturnZap?
ReturnZap does not require you to have a carrier account in order to offer self-ship returns, or customer-paid returns for US and Canadian customers. For prepaid return labels or customer-paid returns outside of North America, a free Easypost account is required for ReturnZap. Learn more about how return labels work with ReturnZap.
Can I use my own negotiated carrier rates?
ReturnZap allows merchants to use negotiated carrier rates with carriers like UPS, FedEx, DHL, Royal Mail and CanadaPost. ReturnZap supports dozens of carriers around the world through our integrations with Easypost and Sendcloud.
Do customers need to contact me to initiate a return?
No! ReturnZap allows merchants to embed a returns portal directly into their Shopify shop to provide a branded, seamless experience for customers. Customers can generate return labels according to the rules you configure via ReturnZap - no call to customer service required.
Do you support exchanges?
Yes, ReturnZap allows merchants to enable exchange options. Customers will be guided through the exchange process via the self service customer returns portal.
ReturnZap Blog
Check out the ReturnZap blog for tips and tricks managing your Shopify returns experience and helpful ecommerce content to help you grow your business
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