How to Set Up Shopify’s New Self Serve Returns
Shopify has released new functionality for self-serve returns. Here are some pros and cons, as well as a guide on how to get set up. … Read More
ReturnZap offers a 14 day free trial via the Shopify app store. After that, users have the option to continue on the free plan or upgrade to the Standard plan.
ReturnZap will work in any country supported by Shopify. The process used to generate return labels will vary by country, so be sure to read our documentation.
Yes, ReturnZap supports language translation. All customer facing elements of the ReturnZap returns portal are automatically translated to the user's local language. Current supported languages are: English, Spanish, German, French, Italian, Dutch, Portuguese, Arabic, and Chinese. Don't see your preferred language? Contact support to request a translation.
Yes! ReturnZap offers numerous options to provide customers with return labels. Cover the cost yourself, charge customers directly for labels, or allow them to use their own.
Yes, ReturnZap is configurable to allow merchants to charge customers upfront for return shipping labels.
ReturnZap does not require you to have a carrier account in order to offer self-ship returns, or customer-paid returns for US and Canadian customers. For prepaid return labels or customer-paid returns outside of North America, a free Easypost account is required for ReturnZap. Learn more about how return labels work with ReturnZap.
ReturnZap allows merchants to use negotiated carrier rates with carriers like UPS, FedEx, DHL, Royal Mail and CanadaPost. ReturnZap supports dozens of carriers around the world through our integrations with Easypost and Sendcloud.
No! ReturnZap allows merchants to embed a returns portal directly into their Shopify shop to provide a branded, seamless experience for customers. Customers can generate return labels according to the rules you configure via ReturnZap - no call to customer service required.
Yes, ReturnZap allows merchants to enable exchange options. Customers will be guided through the exchange process via the self service customer returns portal.
Check out the ReturnZap blog for tips and tricks managing your Shopify returns experience and helpful ecommerce content to help you grow your business
Shopify has released new functionality for self-serve returns. Here are some pros and cons, as well as a guide on how to get set up. … Read More
Best Shopify Apps for SMBs Shopify apps can be incredibly powerful ways to extend the functionality of your store. The Shopify app store is filled with apps that can help you increase revenue, find new products, and save time while
The team at ReturnZap has been listening to customer feedback and is excited to announce several new features and enhancements for the ReturnZap Shopify app. We’re excited to announce the launch of a completely redesigned customer facing returns portal, which
Shopify sellers in the UK cannot create return labels directly within Shopify. Here are 4 alternate approaches. … Read More
Canadian Shopify sellers are left to their own devices to figure out how to create return labels for their customers. Here are 4 possible approaches. … Read More
ReturnZap has compiled return rates across a variety of e-commerce categories. Benchmark your Shopify return rate and see how you stack up against the competition. … Read More