Customer returns are an unfortunate part of running a successful Shopify store. You may have great products and fantastic customer service, but customers will inevitably have to send something back to you. Looking for a way to create Shopify customer return labels? We have you covered with this step by step walkthrough.Shopify has built in functionality that allows you to initiate returns for customer orders and even generate return labels right from the orders page. Shopify's native returns functionality does not have all of the bells and whistles of a dedicated returns app (more on that later) but if all you are looking for is a basic way to start a return, Shopify has you covered.Initiating a return for a Shopify orderWhen logged in as a store admin, navigate to the order you wish to return by using the Orders tab on the left hand nav and clicking on the customers order.If there are multiple items in the order: From the order detail page, find "Return Items" along the top of the page, between the "Refund" and "Edit" buttons.If there is a single item in the order: Click "Create return label". Note that this may be within the "More actions" dropdown depending on the width of your screen.[caption id="attachment_654" align="aligncenter" width="981"]
Creating a return from within the Shopify order page[/caption]When you click to return an item, a pop up will appear prompting for more information that you will need to complete in order to initiate a customer return.Data you need to complete in order to complete a Shopify return
Selecting returns shipping optionsThat's it for details on the return itself. Now, you need to choose how the customer will return the product to you. Shopify presents you with 3 options:
Want to learn more? Check out the Shopify help page "Creating a return for an order".ReturnZap can help you streamline your Shopify returns experience by automating many of the steps here and adding additional functionality like a one stop shop to track and manage all open and pending customer returns.