Shopify Returns and Exchanges Made Easy
Painless returns for you and your customers. Self-serve refunds, exchanges, and store credit with all the features and flexibility you need. See why over 800 brands love Returnzap.
Carrier Integrations
Happy Customers
Languages
Faster Returns
Hundreds of Shopify merchants around the world use ReturnZap to manage returns and exchanges
Despite trying various return management solutions in the past, Returnzap is the only one that fully aligns with our requirements. Beyond its core features as a return portal, we've found immense value in its seamless store portal integration and translation capabilities, especially for handling return reasons and notifications.
Create Shopify return shipping labels from dozens of carriers worldwide
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Returns Done Your Way
Branded Portal
Customize the embedded returns portal to match your brand
Customer Notifications
Keep customers informed at every step of the returns process with branded templates
Labels and Packing Slips
Simplify returns shipping and processing with flexible options
Analytics and Reporting
See your returns at a glance and keep on top of your business
Seamless Exchanges
Automatically exchange items in the returns portal
Advanced Store Credit
Refund to store credit through gift cards and Shopify credit
Fully Featured. Fully Flexible.
Automated or manual approval. Returns for refund, exchange, or store credit. With ReturnZap, create a returns policy that delights customers and reduces manual work behind the scenes.
Refunds
Powerful tools make it easy to process returns. Charge shipping and restocking fees, automate refunds based on tracking, and more.
Exchanges
ReturnZap helps you retain revenue with flexible exchanges. Offer replacements for size, color, or different products altogether directly in the portal.
Store Credit
Avoid refunds and keep revenue within your store - offer store credit that can immediately be applied to another purchase. ReturnZap makes it simple.
Top Notch Support, For Companies Of All Sizes
We offer premium support via email and chat for all of our plans. We'll walk you through onboarding and set up and will be with you every step of the way.
Frequently Asked Questions
Do you offer a free trial?
ReturnZap offers a 14 day free trial via the Shopify app store. After that, we offer multiple plan options to fit shops of all sizes and budgets. ReturnZap does not charge ANY per label fees, and there are no hidden costs.
Which countries does ReturnZap support?
ReturnZap will work in any country supported by Shopify. The process used to generate return labels will vary by country, so be sure to read our documentation.
Does ReturnZap support language translation?
Yes, ReturnZap supports language translation. All customer facing elements of the ReturnZap returns portal are automatically translated to the user's local language. Current supported languages are: English, Spanish, German, French, Italian, Dutch, Turkish, Finnish, Polish, Portuguese, Arabic, and Chinese. Don't see your preferred language? Contact support to request a translation.
Can I generate return labels using ReturnZap?
Yes! ReturnZap offers numerous options to provide customers with return labels. Cover the cost yourself, charge customers directly for labels, or allow them to use their own.
Do I need my own carrier accounts to use ReturnZap?
You have the option to connect your own shipping accounts to offer prepaid return labels to your customers, but it is not required. Allow customers to self ship, or use the ReturnZap global accounts to offer labels for purchase.
Can I use my own negotiated carrier rates?
ReturnZap allows merchants to use negotiated carrier rates with carriers like UPS, FedEx, DHL, Royal Mail and CanadaPost. ReturnZap supports dozens of carriers around the world through our integrations with Easypost, Shippo, and Sendcloud.
Do customers need to contact me to initiate a return?
ReturnZap allows merchants to embed a returns portal directly into their Shopify shop to provide a branded, seamless experience for customers. Customers can generate return labels according to the rules you configure via ReturnZap - no call to customer service required.
Do you handle exchanges?
Yes, ReturnZap allows merchants to enable exchange options. Customers will be guided through the exchange process via the self service customer returns portal.
