How Return Labels Work In ReturnZap

With ReturnZap you can create a return label in one of 3 ways:

Prepaid Labels

Create prepaid return labels in ReturnZap using our integrations with,, or

With these integrations, you have the option to connect your existing shipping accounts or to set up new accounts for use with returns.

Learn more about prepaid return labels

Customer Handles Shipping

Customer is responsible for arrange their own shipping - ReturnZap creates an RMA only, and provides return shipping instructions

Learn more about customer self-ship returns

Customer Buys Labels

Customer is responsible for shipping cost and can purchase a label directly in the ReturnZap returns portal

In many countries this can be done using the ReturnZap global shipping accounts.

You also have the option to connect your own shipping accounts and enable customer purchase labels by configuring our integration with

Learm more about customer purchase return labels

Customers will see up to 3 return shipping methods in the ReturnZap portal