Allowing Customers to Return Items Using Their Own Shipping Method
Allow customers to return items to you using their own shipping method
With ReturnZap, you can allow customers to return items to you by shipping themselves using the carrier of their choice.
This provides your customers the greatest flexibility when returning items. Many ReturnZap customers choose to use this option when offering returns internationally.
Enabling the self-ship option via global settings
Self-ship return labels are enabled by default within ReturnZap. You can toggle this functionality on or off by navigating to Settings > Shipping and Return Labels > Return Label Options and selecting enable or disable.
Be sure to hit save before exiting the page.
Customizing prepaid label eligibility via ReturnZap rules
Do you want all of your customers to be able to access self-ship return options? Great, no other configuration is required. You will have the option to generate a self-ship RMA via an admin initiated return, or your customers can do the same via the ReturnZap self service returns portal.
But if you want to limit self-ship return options to certain customer segments or specific products or types of returns, you can do this via the ReturnZap rules engine.