Help & Support
Return Shipping

Connecting your own carrier accounts using EasyPost

Can I connect my own carrier accounts to ReturnZap to pay for customer return labels?

Yes! ReturnZap supports numerous carrier integrations via our integration with Easypost. Shop owners can connect their accounts directly by creating a FREE Easypost account and entering their shipping account credentials. From there, it takes two clicks to generate a simple Easypost API key to enter into ReturnZap.

What carriers does ReturnZap support?

ReturnZap allows Shopify store owners to connect to 60+ carriers through Easypost. For a complete listed of supported carriers please view the Easypost website here: https://www.easypost.com/carriers

For US-based merchants, Easypost automatically provides a USPS account with discounted rates.  USPS labels are billed directly through Easypost. You of course also have the option of connecting your own USPS account, if you have one.

Note: You must set up a billing method through Easypost in order to purchase labels using the default USPS account! Easypost has an article on how to do this here: https://support.easypost.com/hc/en-us/articles/360000927232-Billing-and-Payment-Guide

Configuring shipping carriers within the Easypost interface

Connecting your own carrier accounts through Easypost is a simple process. But first, you will need a free Easypost account to configure your integration. Easypost is free to use up to 120,000 annual packages.

Step 1: Register for your free Easypost account at https://www.easypost.com/signup and complete account sign up

Step 2: Navigate to the Carrier Accounts configuration page by clicking Account Settings on the left hand navigation bar and then selecting the Carriers tab

Configuring Easypost happens in the Account Settings page

Step 3: If you want to use one of the Easypost default accounts (USPS, DHL Express, FedEx, UPS Through Easypost), click Create Account next to the corresponding carrier on the Easypost Carrier Accounts tab.  If you instead want to connect your own carrier account, click the Add Carrier button and select the appropriate carrier from the pop up list that opens.

Step 4: Enter your carrier credentials to complete Easypost carrier integration. Exact requirements will vary depending on the carrier. We recommend consulting with your carrier to ensure you have the correct information required by Easypost.

Step 5: By default, Easypost will automatically add insurance to all shipments generated through the platform. If you leave this on and do not have a valid payment method connected to Easypost, then all shipments through Easypost will fail to generate. Make sure to either disable this additional insurance, or to connect a valid payment method if you wish to purchase insurance through Easypost.

You can turn off this additional insurance by going to Account Settings > Shipping Settings and turning the toggle to "Status: Not enrolled".

Connecting Easypost to ReturnZap

Great! Now that you've set up your carrier accounts within Easypost, it's time to connect them to ReturnZap. Let's generate an Easypost API key to connect Easypost (and your connected carrier accounts) to ReturnZap.

Step 1: Go back to the Account Settings page and click the tab for API Keys.

Step 2: Click Add Additional API Key and generate a production API key via Easypost. Keep this key a secret! Anyone who has access to it can generate paid labels on your account. Write it down someone safe and secure in case you need to reference it again in the future. Make sure the API key is set to "active" within Easypost using the toggle.

Step 3: Click to show the API key and copy it to your computer clipboard.

Step 4: Open the ReturnZap app on your list of Shopify apps

Step 5: Navigate to ReturnZap settings, and select the option for Integrations.

Step 6: Paste your Easypost production API key in the field provided for Easypost. Make sure you save the page after entering your production API key!

Congratulations, you're done! Labels generated via Easypost will now use your preconfigured carrier accounts.

ReturnZap has several options to configure different shipping carriers and service levels. Please reach out to ReturnZap customer support for assistance.