Tips and Tricks

How Translations Work in ReturnZap

Returns Portal Supported Languages ReturnZap supports automatic returns portal translations for the following languages: English Spanish German French Italian Portuguese Dutch Chinese (traditional) Coming Soon: Czech This means that the customer-facing returns portal will display in the user’s native language. … Read More

How to Customize Fonts and Colors in the ReturnZap Returns Portal

The Default ReturnZap Return Portal By default, when you install the customer returns portal into your storefront it will look like this: Many of the fonts and colors used in the portal can be customized to match the look and … Read More

Providing Prepaid Return Labels to Customers

Offer prepaid return labels to your customers with ReturnZap by following these simple steps Note: ReturnZap now supports dozens of shipping carrier integrations in the UK and across Europe through our integration with Sendcloud.com. If you wish to use Sendcloud … Read More

Allowing Customers To Purchase a Return Label From The ReturnZap Returns Portal

ReturnZap gives you the option to charge customers for returns directly within the returns flow How it Works With ReturnZap, you can allow customers to generate and pay for return labels from within the embedded self-serve customer returns portal.  Customers … Read More

Allowing Customers to Return Items Using Their Own Shipping Method

Allow customers to return items to you using their own shipping method With ReturnZap, you can allow customers to return items to you by shipping themselves using the carrier of their choice.  This provides your customers the greatest flexibility when … Read More

Getting the most out of the ReturnZap rules engine