Getting Started

Configuring Approval Workflows

ReturnZap Default Approval Status By default, ReturnZap automatically approves new return requests and creates an RMA and a return shipping label, if applicable.  Once submitted, new returns are automatically placed into the “Waiting for Return” workflow status.  However, some Shopify … Read More

Creating customer returns notifications with ReturnZap

Customizable Shopify Returns Email Notifications All ReturnZap plans let you customize the look and feel of the notifications you send to customers during the returns process. All ReturnZap plans include the ability to edit the following customer notifications: Waiting for … Read More

Create custom shopify returns logic with ReturnZap

Creating Custom Return Rules With ReturnZap

Use Custom Return Logic with ReturnZap Note: Return rules are available on the ReturnZap Standard plan and above. Learn more about the benefits of upgrading. With ReturnZap, you can define custom rules to change your shop’s return behavior based on … Read More

Defining Return Reasons in ReturnZap

Define Custom Return Reasons in Shopify with ReturnZap With its default returns functionality, Shopify allows merchants to select return reasons from a pre-configured list of options. But it does not let merchants customize this list, or create custom return policies … Read More

Configuring Return Policies in ReturnZap

ReturnZap allows merchants to define a custom Shopify return policy. With ReturnZap, you can: Allow customers to generate RMAs and return labels to return for a full refund Configure exchanges, and allow customers to generate return labels and indicate items … Read More

Create a self service customer returns portal with the ReturnZap Shopify Returns App

How to Embed the ReturnZap Customer Portal Onto Your Shopify Site

Adding a customer facing portal to your Shopify site to allow customers to generate RMAs and return labels is easy using ReturnZap.  Here’s how to set it up.  Finding Your Custom Portal Code in ReturnZap Settings From your ReturnZap admin … Read More

ReturnZap integrates with many shipping carriers

Connecting your own carrier accounts using EasyPost

https://youtu.be/BCyGECH0Ztc Can I connect my own carrier accounts to ReturnZap to pay for customer return labels? Yes! ReturnZap supports numerous carrier integrations via our integration with Easypost. Shop owners can connect their accounts directly by creating a FREE Easypost account … Read More

Getting started with ReturnZap

Welcome to ReturnZap! Easier customer returns are just a few clicks away. ReturnZap is full of powerful functionality to create return labels, customize you return policy, and save you precious time. But you need to configure the app before you … Read More