Help and Support

Help and Support

ReturnZap is a powerful tool to help you manage your Shopify customer returns process. Start here for setup guides, answers to common questions, and important troubleshooting tips.

Getting Started Guide

Start here

Tutorial Videos

Video walkthroughs

Help/FAQs

Troubleshoot common issues

Getting Started

Return Label Options

ReturnZap Tips and Tricks

How Translations Work in ReturnZap

How to Customize Fonts and Colors in the ReturnZap Returns Portal

Providing Prepaid Return Labels to Customers

Allowing Customers To Purchase a Return Label From The ReturnZap Returns Portal

Allowing Customers to Return Items Using Their Own Shipping Method

Getting the most out of the ReturnZap rules engine

Useful Resources

Practical Ecommerce

NRF Retail Returns Whitepaper

Shopify Dropship Returns Guide

Shopify Return Rate Benchmarking Guide