Customizing the look and feel of your customer returns portal is now even easier with the updated ReturnZap returns portal. How to install the new ReturnZap portal The ReturnZap portal can be embedded directly into any page on your Shopify … Read More
Help
Configuring Approval Workflows
ReturnZap Default Approval Status By default, ReturnZap automatically approves new return requests and creates an RMA and a return shipping label, if applicable. Once submitted, new returns are automatically placed into the “Waiting for Return” workflow status. However, some Shopify … Read More
German Return Shipping Methods
ReturnZap supports the following return methods for German shops: Customer Ships Using Carrier of Choice Learn More > Customer Paid Label Via ReturnZap Portal Learn More > Prepaid Label – Store Account Learn More > Prepaid Label – ReturnZap Account … Read More
Australian Return Shipping Methods
ReturnZap supports the following return methods for Australian shops: Customer Ships Using Carrier of Choice Learn More > Customer Paid Label Via ReturnZap Portal Learn More > Prepaid Label – Store Account Learn More > Prepaid Label – ReturnZap Account … Read More
UK Return Shipping Methods
ReturnZap supports the following return methods for UK shops: Customer Ships Using Carrier of Choice Learn More > Customer Paid Label Via ReturnZap Portal Learn More > Prepaid Label – Store Account Learn More > Prepaid Label – ReturnZap Account … Read More
Canadian Return Shipping Methods
ReturnZap supports the following return methods for Canadian shops: Customer Ships Using Carrier of Choice Learn More > Customer Paid Label Via ReturnZap Portal Learn More > Prepaid Label – Store Account Learn More > Prepaid Label – ReturnZap Account … Read More
US Return Shipping Methods
ReturnZap Supports The Following Return Methods For US Based Shops: Customer Ships Using Carrier of Choice Learn More > Customer Paid Label Via ReturnZap Portal Learn More > Prepaid Label – Store Account Learn More > Prepaid Label – ReturnZap … Read More
How Translations Work in ReturnZap
Returns Portal Supported Languages ReturnZap supports automatic returns portal translations for the following languages: English Spanish German French Italian Portuguese Dutch Chinese (traditional) Coming Soon: Czech This means that the customer-facing returns portal will display in the user’s native language. … Read More
How to Customize Fonts and Colors in the ReturnZap Returns Portal
The Default ReturnZap Return Portal By default, when you install the customer returns portal into your storefront it will look like this: Many of the fonts and colors used in the portal can be customized to match the look and … Read More
How Return Labels Work In ReturnZap
With ReturnZap you can create a return label in one of 4 ways: Customer Handles Shipping Customer is responsible for shipping cost and must arrange their own shipping – ReturnZap creates an RMA only More Info Customer Buys Labels Customer … Read More