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ReturnZap

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Configuring Approval Workflows

ReturnZap Default Approval Status By default, ReturnZap automatically approves new return requests and creates an RMA and a return shipping label, if applicable.  Once submitted, new returns are automatically placed into the “Waiting for Return” workflow status.  However, some Shopify … Read More

German Return Shipping Methods

ReturnZap supports the following return methods for German shops: Customer Ships Using Carrier of Choice Learn More > Customer Paid Label Via ReturnZap Portal Learn More > Prepaid Label – Store Account Learn More > Prepaid Label – ReturnZap Account … Read More

Australia

Australian Return Shipping Methods

ReturnZap supports the following return methods for Australian shops: Customer Ships Using Carrier of Choice Learn More > Customer Paid Label Via ReturnZap Portal Learn More > Prepaid Label – Store Account Learn More > Prepaid Label – ReturnZap Account … Read More

UK Return Shipping Methods

ReturnZap supports the following return methods for UK shops: Customer Ships Using Carrier of Choice Learn More > Customer Paid Label Via ReturnZap Portal Learn More > Prepaid Label – Store Account Learn More > Prepaid Label – ReturnZap Account … Read More

Canadian Return Shipping Methods

ReturnZap supports the following return methods for Canadian shops: Customer Ships Using Carrier of Choice Learn More > Customer Paid Label Via ReturnZap Portal Learn More > Prepaid Label – Store Account Learn More > Prepaid Label – ReturnZap Account … Read More

US Return Shipping Methods

ReturnZap Supports The Following Return Methods For US Based Shops: Customer Ships Using Carrier of Choice Learn More > Customer Paid Label Via ReturnZap Portal Learn More > Prepaid Label – Store Account Learn More > Prepaid Label – ReturnZap … Read More

How Translations Work in ReturnZap

Returns Portal Supported Languages ReturnZap supports automatic returns portal translations for the following languages: English Spanish German French Italian Portuguese Dutch Chinese (traditional) Coming Soon: Czech This means that the customer-facing returns portal will display in the user’s native language. … Read More

How to Customize Fonts and Colors in the ReturnZap Returns Portal

The Default ReturnZap Return Portal By default, when you install the customer returns portal into your storefront it will look like this: Many of the fonts and colors used in the portal can be customized to match the look and … Read More

How Return Labels Work In ReturnZap

With ReturnZap you can create a return label in one of 4 ways: Customer Handles Shipping Customer is responsible for shipping cost and must arrange their own shipping – ReturnZap creates an RMA only More Info Customer Buys Labels Customer … Read More

Providing Prepaid Return Labels to Customers

Offer prepaid return labels to your customers with ReturnZap by following these simple steps Note: ReturnZap now supports dozens of shipping carrier integrations in the UK and across Europe through our integration with Sendcloud.com. If you wish to use Sendcloud … Read More